Frequently Asked Questions
2. Why should I buy a pass if I only want to watch the full-length shows?
By being a Season Pass holder, you ensure that we have the resources to forge ahead during this upside down year. Your pass helps us create new opportunities for volunteers and teaching artists. It keeps our staff employed. It helps us be a source of emotional connections in a time of physical separation. It also makes most of our reimagined season available to those who are hard hit by the pandemic on a pay-what-you-can basis.
3. What if I already donate to Live Arts?
If you love Live Arts and believe that it’s made a positive impact in your life and the vitality of Charlottesville, we ask that you purchase a pass to make sure we’re here when the pandemic is over. We appreciate all the ways you support us during the year—by buying tickets, volunteering, sponsoring shows, attending fundraisers, and making charitable gifts! All of it matters and we are so grateful!
4. I am not tech savvy and can’t figure out how to enjoy live-streamed events on my computer or TV. Can you help?
Yes! You can email us at firstname.lastname@example.org for personalized tech support. We are currently working on a Handy Tech Guide to troubleshoot common home tech issues.
5. I am not always available on Fridays at 7 pm. Can I watch this programming at another time?
All of our live Friday programming will be recorded so you can watch it whenever it fits your schedule. You can find it on both Facebook and YouTube. Sorry, our full-length shows cannot be recorded due to copyright laws, but they are offered on multiple dates to make it easy for you to catch them.
6. What if I don’t have a Facebook account?
No worries! You don’t need a Facebook account to access our programming. Just click this link to go straight to where each event will be live-streamed.
7. What if I can’t make the date I committed to for a full-length show?
If your schedule changes and you need to exchange your digital ticket for another date, just call Darryl at 434-977-4177 x 123. He’ll gladly do it at no change.
8. How do I get my free Live Arts facemask?
Every season passholder gets a complimentary face mask. We will mail your mask to you by the end of September or you can stop by the Live Arts Box Office between 10am and 3pm any weekday once we announce they are ready for pick-up. Thanks for doing your part to keep the community safe!
Didn’t find the answer to your question?
Feel free to reach out to us directly! Staff emails can be found here, and you can call us at 434-977-4177.